Shipping & Delivery

We deliver across India through reputed courier partners. Some PIN codes are not serviceable, or are serviceable only with longer transit times. You can check your PIN code at checkout before paying. We do not currently ship internationally.

Orders are usually packed and handed to the courier within 1–2 working days of successful payment. Orders placed on Sundays, public holidays, or during local disruptions are processed on the next working day.

• Metros and major cities: typically 3–5 working days after dispatch.
• Other locations: typically 5–8 working days after dispatch.
• Remote, hill and restricted-access areas: may take longer.

These are estimates from the courier, not guarantees. Once a parcel leaves our facility, transit time is controlled by the courier and can be affected by weather, road closures, strikes and other disruptions. Delivery timelines are not treated as a condition of the contract.

Delivery is free on orders above ₹499. Below that, a flat delivery charge is shown at checkout before you pay. The amount payable is always the total displayed on the checkout page.

We send order and dispatch updates to the email address and phone number given at checkout, including tracking details once the courier scans the parcel. Tracking can take up to 24 hours to become active. If you have not received an update, contact orders@saffron.town.

Inspect the outer packaging and the pack seal before accepting delivery where possible, and take an unboxing video. If the parcel is visibly damaged or tampered with, refuse delivery or photograph it immediately and tell us within 48 hours. This evidence is what allows us to file a courier claim and replace your order — see Returns, Refunds & Cancellations.

Please make sure your address, landmark, PIN code and phone number are complete and correct. Couriers typically attempt delivery two to three times. If a parcel is returned to us because the address was wrong or incomplete, because nobody was reachable, or because delivery was refused, we refund the order value less the actual shipping and return-shipping costs incurred.

If tracking stops updating or a parcel is confirmed lost by the courier, we will replace the order or refund it in full once the courier completes its investigation. We raise that claim on your behalf — you do not need to deal with the courier yourself.

Email orders@saffron.town or call +917006846538 with your order number and we will look into it.